FAQs

If you don't find the answer to your question below, please get in touch by eMail sparkle@etoilejewellery.co.uk or send a WhatsApp message by scanning or clicking on the below QR code. 

LEAD TIMES

Every piece of jewellery is handmade in our studio upon receipt of payment, please allow up to two weeks for the creation and postage of your stack. We do aim to turn things around much quicker but if you need your item quicker, please let us know and we'll try our best to get it out to you sooner. 

 

PRECIOUS METALS

Our SILVER bracelets are made using only 925 Sterling Silver, none of our products are Silver-plated.  925 Sterling Silver contains 92.5% of pure silver and has a longer lifespan than silver-plated jewellery.  925 Sterling Silver is much more durable than silver-plate and even pure silver.

Our GOLD bracelets are created using 14k gold-filled beads.  Gold filled jewellery contains 100% more gold than gold-plate, as the gold layer is much thicker.  Gold filled jewellery, lasts longer and stands up to wear and tear more than gold-plated jewellery.  Gold filled jewellery does not tarnish easily and offers a much cheaper alternative to gold-plate.

Our ROSE GOLD bracelets are made using 14k Rose gold-filled beads.  Rose gold-filled has a sold layer of 14k gold.  When gold and copper are alloyed together the beautiful rose colour is achieved.  The gold layer must be at least 1/20th of the overall weight of the bead.  Rose gold-filled beads are very durable, unlike Gold plate.

 

HOW DO I CARE FOR MY ÉTOILE JEWELLERY?

925 Sterling Silver does tarnish over time due to oxidation.  This is a process, which happens naturally and is not due to any manufacturing faults.

Thee are ways you can help protect your 925 Sterling Silver stacks - we advise you keep them in an airtight container when they are not being worn.  You should also avoid contact with any creams, including sun protection cream & oil or any fragrances as this will accelerate the process of oxidation.

To clean your Gold-filled, Rose gold-filled or 925 Sterling Silver jewellery, you should use a microfibre cloth with very mild soapy water.  Do not scrub your stack as this will lead to scratching and ultimately tarnishing.

NEVER stretch your jewellery, simply roll onto your wrist, ankle or finger.

 

POSTAGE

Items under £50 will be sent via Royal Mail UK Tracked at £4.99.

Items over £50 will be sent by Royal Mail UK Tracked with Signature at £6.49.

Worldwide parcels will be sent DHL. Parcels normally arrive within 5 days. European parcels are now sent Royal Mail International and can take up to 2 weeks however these orders will be prioritised.

Please note that Étoile Jewellery has no control over any customs or import duties that could be levied when your package reaches your destination country and for which you might be liable. 

If you're not in to receive your jewellery, Royal Mail will leave a red 'something for you' card.  The card will give you details as to how you an arrange a Redelivery or where you can collect your item from.

  

ALTERNATIVE SIZES

All Étoile bracelet stacks are created in a standard sizes of 16cm, 18cm & 20cm; Anklets in 22cm, 25cm & 28cm and Rings in 5cm, 6cm & 7cm.  Should you wish to purchase an alternative size please get in touch, we're more than happy to help.

To determine the size of your require, use a piece of thread and measure your wrist or ankle, adding an additional 1.5cm to ensure a comfortable fit.  For Rings, measure your finger using a piece of thread and calculate the required size by measuring the thread with a tape measure or ruler.

Should you require an alternative size please send an eMail and we will be able to discuss further options and pricing with you.

 

GUARANTEE

All purchases with Étoile Jewellery come with a three month guarantee which starts from the date or purchase.

 

RETURNS

Should you not be completely satisfied with your purchase from Étoile Jewellery we will do our best to make it perfect for you. Please note, any personalised items are are non-refundable. 

Should you wish to return your a non-personalised item we’re happy to exchange or refund your bracelet within 14 days of purchase - please eMail sparkle@etoilejewellery.co.uk to arrange.  Use your name and order number in the subject line of the eMail.